Terms and Conditions 服務條款

退貨和退款政策 Return and refund policy:

【Defective and non-defective products 問題/正常貨品】
  • If you find the product damaged/incomplete packaging, quality issues, or missing/incorrect delivery after receiving the goods, you can apply for a return or exchange within 3 days of the delivery date, provided that you meet the following prerequisites: 如閣下於收貨後發現產品出現產品已損壞 / 包裝不完整、出現品質問題或遺漏或錯誤送遞產品，可於收貨日期的 3天 內向我們申請退貨或更換，惟閣下需符合下列先決條件；
  • Provide valid proof to request the return of the goods; 提供有效證明要求退貨物品的詳情；
  • Present valid documents/evidence proving the problematic product was purchased from Leader (HK) Ind Ltd; 出示有效文件 / 證據證明有問題之產品於領達香港實業有限公司 購買；
  • The requested return goods must be unused and in the original sold condition; 要求退貨商品未經使用，並處於原先出售的狀態及未經使用；及
  • For Frozen food products, our company will make every effort to provide protective packaging, but there is still a possibility of damage during shipping due to external factors. If such issues occur, the customer needs to claim directly from the logistics company. If you cannot accept this, please do not place an order. 冷凍海鮮產品食品，本公司會盡力為產品作保護包裝，但寄送途中仍有機會因他人而導至產品受損，若導致以上問題發生，客人則需自行向運輸公司追討，如不接受請勿下單。
【Eligible for Return/Exchange 可供退換的貨品】
  • The received goods do not match the ordered goods, or the received goods are damaged. 收到的貨品與訂購貨品不相符 或 收到的貨品已損壞
【Not Eligible for Return/Exchange不接受退換的貨品】
  • Without the packaging box, label, and missing product contents (the returned items must be consistent with all accessories and packaging at the time of receipt) 無包裝盒、標牌、及貨品內容有缺 (退還時必須與收貨時所有配件及包裝一致)
  • Customer's personal reasons, such as ordering the wrong item, wrong color, or personal unsuitability 客人個人的原因，例如買錯貨，買錯顏色及個人不適用等
  • Damaged goods due to customer modification and usage 經客人修改過及使用後出現的受損貨品
  • Goods received more than 3 days ago收貨後超過 3天或以上的貨品
  • Some products have been marked as not providing a return service部分貨品已標明不提供退貨服務
  • Any damage caused during the shipping process 貨品因運送過程中的任何損毀